Ordering

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Yes, you can order online 24/7 as long as your account is within its credit and payment terms.

Please remember, online order cut-off times vary throughout the year, keep an eye on the website for updates.

If you would like to order by phone, please ring us on the following numbers:

For Sales and Customer Services, please call 0333 7000 888 or 01225 715 070 to speak to one of our advisors.

Banner Ltd – Sample Request Policy

At Banner Ltd, we understand the importance of seeing and feeling a product before making a purchase decision. However, please note that providing free samples comes at a cost to our business. While we strive to support our customers wherever possible, we are unable to offer free samples to everyone due to the unsustainable nature of such a practice.

Requesting Samples

If you would like to request a product sample, please contact your Banner Ltd representative or our Customer Service team at customerservice@banner.co.uk.

To qualify for free samples with no carriage charges, the following conditions must be met:

• The item must be a stock product from our Brochure and must not be embellished. [2025 Schoolwear & Sportswear Brochure by Banner Ltd - Issuu]
• The request must be for one size per product and colour only.
• The delivery address must be a registered business address belonging to your company.

Requests Outside of These Conditions

If your request does not meet the above criteria, you may still request a sample;
however, charges may apply for:

• The garments
  
• Any embellishments
• Additional processing or delivery

Returns of Samples

You may return any sample for full credit (if a charge was originally levied), provided it meets the conditions outlined in our Returns and Refunds Terms and Conditions. This requires return to be raised within 3 months of receipt of goods, they must be in the original packaging and in a saleable condition. You must have an authorised return number before sending the garments back to us, please contact customerservice@banner.co.uk should you need to arrange.

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Please note:

Banner Ltd reserves the right to refuse sample requests at any time, at our discretion.

Updated: April 2025