Privacy and Cookie Policy

Banner Privacy & Cookie Policy

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This policy was last updated on 27th May 2025 (V1.1)

The purpose of this Privacy Policy

Welcome to Banner Limited privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy notice aims to give you information on how we collect and process your personal data.

Banner Limited (we/us) is the owner and processor of all customer data across the group. Banner Limited is the controller and responsible for your personal data (collectively referred to as “Banner”, “we”, “us” or “our” in this privacy notice). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice.

About us

Banner Limited is one of the UK’s largest wholesalers of school uniform. We supply uniforms to thousands of schools through our network of retailers and are committed to delivering high quality garments and excellent service. We take your privacy seriously and are dedicated to protecting your personal data.

When you interact with us via our website, email or phone you may provide us with personal information which we then use. This notice explains what information you provide and how we use it. If you would like further details, please email us at privacy@banner.co.uk.

Please be mindful that we sometimes have links to other companies or schools on our website that are not part of our business or group. If you follow a link to one of these websites, please review their privacy policies as we are not responsible for how they use your information.

What personal information do we collect about you?

Identity data: such as your first name, surname, and title.
Contact data: including your email address, billing and delivery addresses, and telephone number.
Transactional data: such as order number, currency, delivery address, quantity of items, product number, individual item price and tax information.
Financial data: such as your chosen method of payment. We do not store any bank or card details.
Usage data: including how and when you use our website, navigation, search activity, performance, traffic levels, and location.
Technical data: IP address, login details, browser type and version, time zone, plug-ins, OS and platform.
Marketing data: your preferences and how you engage with our marketing.
Contact data: captured via phone or email regarding issues, queries, or requests.
Aggregated Data: non-personal data used for analysis and statistics.

How do we collect your data, why do we collect it and how do we use it?

We collect your data when you:

Create an account or make a purchase.
Subscribe to our emails.
Contact us with an enquiry or report an issue.
Interact with our website.

We use your data to:

Fulfil orders and process payments.
Keep you updated on offers and promotions.
Improve your experience and our services.
Comply with legal responsibilities.

We only collect and use your data if:

We have your consent.
We need it to perform a contract with you.
We have a legitimate interest not overridden by your rights.
We are legally required to collect or disclose it.

How do we process your data?

We use your personal data to support various business activities. These are based on legal grounds such as consent, performance of a contract, legal obligation, or legitimate interest. Contact us if you need specific legal ground details.

More information on what we collect and why

Purpose/Activity	Type of data	Lawful basis for processing (including basis of legitimate interest)
When you create an account and register as a new customer.	Identity, Contact	Consent
To process and deliver your order online or via email/phone.	Identity, Contact	Performance of a contract
To manage our relationship with you.	Identity, Contact, Profile, Marketing	Consent, Performance of a contract
To enable you to take part in a competition, event, or survey.	Identity, Contact, Profile, Usage, Marketing	Performance of a contract (if entered)
To administer, protect, and improve our business and website.	Identity, Contact, Profile, Technical, Transaction, Marketing	Consent
To deliver relevant content and ads and measure effectiveness.	Identity, Contact, Profile, Usage, Marketing, Technical	Consent
To use analytics to improve services and user experiences.	Technical, Usage	Consent, Legitimate interests
To recommend products, services, or offers via email.	Identity, Contact, Profile, Technical, Usage, Marketing	Consent
To remind you about incomplete orders or tasks.	Identity, Contact, Usage	Consent
To help with order/account issues or rights-related requests.	Identity, Contact, Profile, Technical, Usage, Marketing	Performance of a contract, Legal obligation

How do we keep your data secure?

We use secure encrypted connections and limit access to authorised personnel. All third parties must comply with legal security standards. We also have breach response procedures in place.

How long do we keep your data?

We retain your personal data only as long as necessary for the purpose it was collected and to meet legal obligations. We may anonymise data for statistical purposes.